Screenshot of a cure for headache

A follow up to my previous post. After a total of three different support cases as well as probably around 20 people involved the issue is finally resolved. After EXCELLENT Customer Care from the last TAC Engineer and an escalation to the Business Unit I today finally received a working license file.

I am not very happy about the tone in some of my own correspondence. I’ve been on the receiving end of support calls enough times to know how frustrating it can be for the support engineer. But on the other hand, I’ve never before experience such poor handling of a customer so I must say that it was warranted. Truth be told I could have been much harsher.

Screen Shot 2013-02-21 at 18.13.17

 

Leave a Reply